Responsible Gaming

Introduction

At Madison Ave Red Bank, we believe that gaming should be enjoyed as entertainment only. Pokies and online gaming should never be viewed as a way to earn money or solve financial problems. Please gamble responsibly and within your means. If you find yourself struggling to control your gaming habits, help is available.

Age Verification

By accessing our website and using our services, you confirm that you are at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. We do not permit access to anyone under the legal age of gambling in Australia.

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate problem gambling:

• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling activities from family or friends
• Gambling with money needed for bills, rent, or other essentials
• Feeling the need to gamble with increasing amounts to get the same excitement
• Experiencing anxiety or irritability when trying to reduce or stop gambling
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money to fund gambling activities
• Attempting multiple times to cut back or quit gambling without success
• Using gambling to escape problems or relieve stress

If you recognise any of these signs in yourself or someone you know, please seek professional help immediately.

Self-Help Tools

We encourage you to take control of your gaming by using the following tools:

• Deposit Limits: Set a maximum amount you're willing to deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before stopping play
• Reality Checks: Enable notifications to remind you of how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform and other participating venues
• Take Regular Breaks: Step away from gaming regularly to maintain perspective
• Set a Budget: Only gamble with money you can afford to lose

Support Organizations in Australia

If you need help, these organisations provide free, confidential support:

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Offers counselling, resources, and support for problem gambling in Australia
• Gambler's Help
  Phone: 1800 858 858 (toll-free, 24/7)
  Free counselling and support service across Victoria
• GamCare (UK-based, international support)
  Website: www.gamcare.org.uk
  Provides support and treatment for problem gambling
• National Council on Problem Gambling (US-based, international)
  Website: www.ncpgambling.org
  Resources and referrals for problem gambling support

Call to Action

If you or someone you know is struggling with problem gambling, please reach out for help today. Support is available 24/7 from trained professionals who understand what you're going through. There is no shame in asking for help — taking that step is a sign of strength.

Remember: gambling should be fun, not harmful. Play responsibly, know your limits, and seek help if you need it.